Return Policy
Conditions for Return
At Varada 7, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we accept returns under the following conditions:
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The return request must be made within 30 days from the date of delivery.
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The item must be in its original condition, unworn, unwashed, with all tags attached.
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The item must be accompanied by the original purchase receipt or proof of purchase.
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The return must comply with the specific guidelines outlined below.
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Non-returnable Products
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Certain products are not eligible for return for hygiene and safety reasons. These products include underwear, swimwear, socks, earrings, and cosmetics. Additionally, items marked as final sale or clearance cannot be returned.
Return of Defective Products
If you receive a defective or damaged item, please contact our customer service within 30 days of delivery. We will guide you through the return process and offer a replacement, exchange, or refund, depending on product availability and your preference. We may require visual evidence, such as photographs, to assess the defect or damage.
Cancellation of Return Request
If you wish to cancel your return request, please contact our customer service as soon as possible. If the return has not been processed, we will cancel the request and no further action will be taken.
Refusal of Return Request
We reserve the right to refuse a return if the item does not meet the conditions outlined in Section 1 or if it is outside the specified return period. In such cases, the item will be returned to you, and you will be responsible for any shipping charges incurred.
Frivolous Complaints
We take customer satisfaction seriously and strive to resolve any issues promptly. However, we reserve the right to reject return requests that we deem to be frivolous or in violation of our policies. We may also take appropriate action if we suspect misuse or abuse of our return process.
Return Shipping Process: Self-send Process
To initiate a return, please follow these steps:
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Contact our customer service to request a return authorization and obtain a return address.
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Pack the item securely, preferably in the original packaging, and include the purchase receipt or proof of purchase.
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Ship the item to the provided return address using a trackable shipping method. You are responsible for the return shipping costs, except in cases of defective products or errors on our part.
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Once we receive the returned item and verify its condition, we will process the return according to your preference, such as issuing a refund, exchange, or store credit.
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Please note that we recommend using a shipping method with tracking and insurance, as we cannot be held responsible for lost or damaged packages during the return shipping process.
Discrepancy Between the Information Provided by You and Our Logistics Service Provider
In the event of any discrepancy or conflict between the information provided by you during the return process and the information received from our logistics service provider, we will rely on the information provided by the logistics service provider. This includes but is not limited to tracking information, delivery confirmation, and return receipt.
CANCELLATION POLICY
At Varada 7, we understand that circumstances may arise where you need to cancel your order. We strive to provide a convenient and transparent cancellation process. Please review our cancellation policy to understand the guidelines and procedures for cancelling an order.
1. Eligibility for Cancellation:
- Orders can only be cancelled if they have not been shipped or if the production process has not started for custom-made or personalized items.
- Once an order has been shipped or the production process has begun, it is no longer eligible for cancellation.
2. Cancellation Process:
- To request a cancellation, please contact our customer support team as soon as possible.
- Provide your order details and a clear explanation of the reason for cancellation.
- Our customer support team will review your request and guide you through the cancellation process.
- If your order is eligible for cancellation, we will initiate the refund process in accordance with our refund policy.
3. Refund for Canceled Orders:
- If your order is cancelled and eligible for a refund, we will refund the full purchase amount, including any shipping charges paid, using the original mode of payment.
- Refunds will be processed within 45 business days from the date of cancellation.
4. No Cancellation Policy:
- Some products or services may not be eligible for cancellation due to their nature or the production process involved.
- If a product or service falls under this category, it will be clearly indicated on the product page or during the checkout process.
- Please ensure you review and understand the no-cancellation terms before making your purchase to avoid any misunderstandings or disputes.
5. Changes to Orders:
- If you wish to make changes to your order, such as modifying the size, colour, or quantity of items, please contact our customer support team as soon as possible.
- We will make every effort to accommodate your request, but please note that changes can only be made if the order has not been shipped or the production process has not started.
Please note that this cancellation policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any further questions or concerns regarding our cancellation policy, please contact our customer support team for assistance.
REFUND POLICY
Thank you for shopping with Varada 7! We want you to be completely satisfied with your purchase. Please review our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds:
- We offer refunds for products that meet the following conditions:
- The product is damaged, defective, or significantly different from the description on our website.
- The product has not been used, washed, or altered in any way.
- The product is returned within 30 days from the date of delivery.
2. Refund Process:
- To initiate a refund, please contact our customer support team at [email or phone number].
- Provide your order details and a clear explanation of the reason for the refund.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.
- Refunds will be processed within 45 business days from the date we receive the returned product.
3. Original Mode of Payment:
- Refunds will be issued only through the original mode of payment used during the purchase.
- If you made the payment via credit card, the refund will be credited back to the same credit card.
- If you made the payment via any other payment method, we will refund the amount to your original account or provide you with store credit, based on your preference.
4. No Refund Policy and NO Cancellation:
- Certain products or services may not be eligible for refunds or cancellations.
- If a product or service falls under this category, it will be clearly indicated on the product page or during the checkout process.
- Please ensure you review and understand the no refund policy or no cancellation terms before making your purchase to avoid any misunderstandings or disputes.
5. Shipping and Return Shipping Costs:
- If the refund is approved, the original shipping charges will be refunded along with the product cost.
- However, return shipping costs for eligible refunds are the responsibility of the customer, unless the return is due to our error.
Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any questions or need further assistance regarding our return policy, please contact our customer service.
Thank you for choosing Varada 7!